FAQ
Welcome to Ozbloom Travel's FAQ section. Here, we've compiled a list of commonly asked questions to provide you with quick and easy answers. If you have any further queries, feel free to reach out to us.
You are allowed on gazetted unsealed roads. However, you are not allowed to drive on the beach and on 4WD only tracks. Short drives to designated campsites (ie in National Parks) is fine. It is vital that you discuss the destination with us but you also need to have a good understanding of the route you will be taking. Please do plenty of research before deciding on a route. To add an extra layer of protection to each off-road booking, we will ask you to complete Camplify's “Off-Road Checklist” during the handover.
Since we are a small private business, we have partnered with Camplify for our bookings. Camplify provides 24/7 customer support and will manage the payments, camper insurance and will provide 24/7 roadside assistance.
Select the vehicle of hire on the Booking page.
You will get navigated through to Camplify's website
Enter your hire dates - note minimum hire is 7 days.
Select the excess you prefer. You can select from "Risk Taker," or "Happy Camper."
Once you have entered all the required details into your booking, the total cost will appear. The pricing breakdown for each booking will include: Daily Fee - This is set by the Ozbloom travel and may vary depending on the time of year Service Fee - This fee is $150 per hire and accounts for general maintenance on the vehicle Booking Fee - This fee is set by Camplify and is 10.5% of the daily fee, and any option extras, but not the service fee Extra Products - These are selected by you if available Accident Excess Reduction - This is our damage coverage fee and includes 24/7 roadside assistance
Select Request to book. This will move you to the next page. You won't be charged. When the booking is accepted by Ozbloom travel, you will have 48 hours to make a payment.
The next page outlines all other information in regard to your intended booking, this page will ask the following:
If there are any extra products you may need
Confirmation of the number of guests who will be present
The country you license originates from
Additional information on what is included and the camper's cancellation policy will also be outlined.
Some questions from Ozbloom travel regarding your travel plans.
8. Select Request to book.
Ozbloom travel will receive your bookings request and will let you know if the camper is suitable for your travel adventure. Please note, we don't allow travel on 4WD-only tracks and beach driving.
When Ozbloom travel approves the booking, you will receive an email notifying you that the booking request has been approved. From there, log in to your Camplify account, and confirm the booking details by selecting “Save and Continue” to proceed to make a payment. You'll also accept the Camplify terms and conditions when agreeing to the booking.
It's recommended to make the deposit payment promptly. If payment is not received within 72 hours, the booking will be automatically cancelled by the Camplify system. If you're unable to make the payment within 72 hours, it's best to wait until you're ready to pay before submitting a booking request. If your booking is cancelled due to non-payment within the 72-hour period, both you and Ozbloom travel will receive an email notification. You'll have the opportunity to submit another booking request if the RV is still available.
Select 'pay now'' once your booking request has been approved.
If the booking is more than 30 days away you only pay a 25% deposit with the rest being deducted from the same card you used 30 days before the booking. If the booking is under 30 days prior, you will be required to make full payment.
You will be required to complete an identity verification before completing payment.
Both the hirer and Ozbloom travel will receive a notification of successful payment and booking confirmation. If you do not make payment, Ozbloom travel may cancel the booking within 48 hours of approval. Camplify will automatically cancel the booking within 72 hours if no payment has been received.
Please note, Ozbloom travel doesn't process any of your payments. If you have any questions, please contact Camplify directly.
All users of the Camplify platform are required to verify their identity. Camplify provides a secure process to complete your identity verification. This is required for all bookings, however some hirers may need extra steps to get verified. All your data is used in accordance with Australian Privacy standards.
Domestic Hirers
The process for verification is simple, all we need is your driver's license and the address listed on it. This is checked by a secure third party verification service. If there are any issues with your verification, Camplify will be in contact via email with instructions on the next steps.
International hirers
International hirers are able to verify themselves through a series of steps. Generally, we require a driver's license from your country of origin and your passport. This can be provided by email so that Camplify is able to complete a manual verification.
If you have any additional drivers, they can be added when you pick up the camper, or by reaching out to Camplify on live chat. Camplify will work with you to complete your verification however, if you are experiencing verification issues, and your booking is commencing within 48 hours, please contact Camplify's dedicated verification support line by calling 02 4075 2000, and selecting Option 3.
Camplify allows both hirers to customise their bookings once a booking is made. This may include:
Changing the booking dates
Adding extra products
To amend the dates:
Head to the Camplify website and sign into your account.
In the top right-hand corner of the page select “Bookings”
Under the title “Upcoming” you will see your upcoming bookings, select the booking you wish to amend.
Scroll down the page until you can see “Manage your Booking”
Select change dates
Select your new proposed dates
This will send a notification to Ozbloom travel to approve for you.
To add or remove extra products:
Head to the Camplify website and sign into your account.
In the top right-hand corner of the page select “Bookings”
Under the title “Upcoming” you will see your upcoming bookings, select the booking you wish to amend.
Scroll down the page until you can see “Manage your Booking”
Select Edit Optional Extras
Select your new extras or deselect the ones you no longer require.
This will send a notification to Ozbloom travel to approve for your amendments.
Once full payment has been received, Ozbloom travel will send the camper manual and a link to the hirer guide YouTube video using Camplify's messaging service. It’s time to organise collection time. Make sure you discuss your needs with Ozbloom travel and organise exactly when you are planning to collect the vehicle.
At collection, Ozbloom travel will go over a checklist with everything you need to know about the vehicle, it is important to pay attention to these details.
Generally, the camper can be picked up and dropped off between 7.30 am and 6.00 pm. It is important that you are punctual to ensure a smooth handover experience. If you are running late, please let us know!
Camplify accepts the following payment methods:
Visa
Mastercard
Camplify Credit - Your account will display a "credit available note," which can be selected to pay for a portion or total of your total amount.
If you would like to pay more than the "Due now" amount, then you can contact Camplify Customer Support for assistance.
Camplify does not accept the following payment methods:
Bank transfers
Amex
Pre-paid gift cards(Including Visa and Mastercard)
Please contact Camplify Customer Support via Live Chat if you need to update your payment information.
Reasons to update your payment details may include:
If your card has been lost or stolen please advise the team so we can remove it from your file.
Your card is due to expire or has expired.
You prefer to pay the final balance on a different form of payment than your initial deposit.
Your card details are securely stored with Camplify.
If you need to cancel your booking you will need to submit the cancellation through the Camplify booking platform. This will advise the Ozbloom travel of the cancellation and submit a request to Camplify's Refunds and Cancellation Department to proceed with your refund or applicable credit.
Please provide as much detail as possible as to why you are canceling as this assists both Ozbloom travel and Camplify in actioning with priority.
Steps to cancel:
Log Into your Camplify Account on www.camplify.com.au
Find the "Booking" that requires cancellation
"Write a message" to let us know that you are cancelling and why
Click "Cancel" on the booking
"Select a reason" to send to Camplify
Camplify will then process your refund or credit.
If your cancellation policy permits a refund this will be processed directly through our Refunds and Cancellation Department. Refunds can take up to 30 days to process.
Please note, Ozbloom travel doesn't process any of your payments or refunds. If you have any questions, please contact Camplify directly.
Our cancellation policy is as follows:
Cancellation more than 45 days prior to booking start date:
100% Camplify credit (refund available upon request*)
Cancellation between 20-45 days prior to booking start date:
Booking fee plus 10% of total booking value
Cancellation less than 20 days prior to booking start date:
No credit, no refund
All change of mind refunds will incur a $25 administration fee, however, this does not apply to credits (When credits are applied they will be less the booking fees).
Refunds are managed by Camplify and may take up to 30 days to process.
Please note, Ozbloom travel doesn't process any of your payments and refunds. If you have any questions, please contact Camplify directly.
Our campers are strong and reliable and we have them serviced regularly. You can have peace of mind as all hires are covered by a comprehensive network of nationwide roadside assistance provided by Camplify.
Procedure:
Ensure safety by removing all occupants from potential hazards.
Contact Emergency services (000) if required.
Inform us of your situation so we can assist you further
If we are unable to get you back on the road, you can call for roadside assistance by calling Camplify (02 4075 2000, Option 4). Common reasons for contacting roadside assistance includes:
Assisting with flat batteries
Tyres requiring repair or changing (never attempt to change a tyre yourself)
Fixing a small engine problem
Towing required due to a mechanical fault
Please have the RV's registration number and location ready so the team can deploy an expert to assist you.
Once approved, a roadside assistance team member will meet you at the vehicle. They will either fix the problem, or suggest a tow to the nearest repairer.
Inform both Ozbloom travel and Camplify of the outcome, as the tow must be authorised and so we can continue to support you on your adventure.
Accidents can happen to even the most careful drivers. Whilst the RV is in your care you are responsible for any damage, this includes damage caused by events you can’t control, such as extreme weather, vandalism or the vehicle being hit while parked.
Our campers are insured by Camplify and they have compulsory excess packages available to all hirers, to reduce the hirer’s liability in cases of damage caused by such events or accidentally caused by the hirer or an authorised driver.
Camplify has two daily Accident Excess Reduction (AER) packages available:
Risk Taker ($16 per day) - This is compulsory with limited inclusions and an excess of $3,000 per incident.
Happy Camper ($36 per day)- Optional add-on with large range of inclusions and an excess per event of $500.
Risk Taker is the default package. Before confirming your booking, Camplify will let you know the cost so you can make sure you are ready to go. Hirers can choose the Happy Camper package when booking or upgrading at any time before the start of a booking.